SENIOR CABIN CREW MEMBER

Personnel Concerné

It contains all training elements for the upgrade of cabin attendants with adequate experience on types to the position of Purser.

Objectifs

The Senior cabin crew member training is designed to provide future on-board leaders with effective tools required to operate in their daily operations. Course content focuses on leadership skills and work organization to ensure high-performance cabin management (coordination of the cabin safety and emergency procedures)

Prérequis

Trainees must have a minimum of years of experience as a Cabin Flight Attendant (defined by the Airlines)

As per EASA requirement, one year is the minimum required to operate as Purser.

Langues

French / English

Localisation

Morlaix or on customer site on request

Duration: 2 days

Aviation & Awareness of Airlines Industries

– Personality Development and leadership basic skills;

– Purser’s responsibilities and duties including SEP, CRM, first aid:

. Standard Operating Procedures;

. Safety and Emergency Procedures & Equipment;

. Human factors and Crew Resource Management;

. Practicing cabin management including announcements;

. Training to real-life professional situations (role-playing): Assessing and managing crew performance, resolving conflict situations on-board, writing reports and deliver an effective briefing.

All topics are developed with practical sessions in a mock-up CRJ aircraft including role-play scenarios and practice of PA’s, SEP procedures and real-life training situations.

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